ISAIAH EBARAGHA OSOLO
Telecommunications & IT Engineer | Network Administrator | Customer Success Specialist
Abuja, NG.About
Highly motivated Telecommunications and IT Engineer with a proven history of enhancing network performance, administering complex IT systems, and optimizing customer service processes. Passionate about leveraging technology for business transformation and process improvement, consistently delivering measurable results in diverse technical and client-facing environments. Adept at computer networking, optical fiber splicing, non-destructive testing, and strategic problem-solving to drive efficiency and reliability.
Work
AMT WIRELESS TECHNOLOGIES
|National Youth Service Corps (NYSC)
Nigeria, Nigeria
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Summary
Contributed to telecommunications infrastructure development and maintenance as a National Youth Service Corps member, specializing in radio configuration, hardware installation, and optical fiber splicing.
Highlights
Configured Mikrotik CPE/PTP Radio (LHG-XL-HP5) using Winbox, ensuring optimal wireless connectivity and network performance.
Executed installation of dishes, sectors, CCTV cameras, inverters, and optical fiber splicing for robust network infrastructure deployment.
Provided technical support to field workers and aligned radios to Base Transceiver Stations (BTS), enhancing network stability and coverage.
Calculated signal loss in dB, optimizing antenna placement and system efficiency for improved network quality.
Nigeria, Nigeria
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Summary
Monitored and managed network architecture and customer connectivity within a Network Operation Center, ensuring service continuity and efficient issue resolution.
Highlights
Monitored network architecture within the NOC, proactively identifying and escalating network outages to field workers and management to minimize downtime.
Configured Optical Network Terminal (ONT) Devices for new customers and replaced faulty ONTs, ensuring seamless service activation and continuity.
Migrated customers to different service packages and splitters from U2000, optimizing resource allocation and customer satisfaction.
Utilized OTDR for field experience in splicing optical fiber, detecting fiber breakage, and managing customer connections from front-end and backend systems.
Abuja, FCT, Nigeria
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Summary
Performed non-destructive testing on telecommunications infrastructure, assessing structural integrity and ensuring compliance with industry standards across multiple states.
Highlights
Tested compressive concrete strength of telecom towers using Schmidt Hammer, ensuring structural integrity and compliance with safety standards.
Converted rebound values from Schmidt Hammer tests to standard metrics, facilitating accurate structural assessments and reporting.
Authored daily reports detailing work progress and findings, providing critical documentation for IHS Infrastructure Telecom Towers across Abuja, Nassawa, and Niger State.
MULTICHOICE NIGERIA (DSTV)
|Retention Department / Customer Service Representative (CSR)
Abuja, FCT, Nigeria
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Summary
Managed customer retention and provided comprehensive customer service, resolving issues and coordinating with internal departments to enhance service delivery.
Highlights
Provided feedback on the efficiency of customer service processes, contributing to continuous improvement initiatives and enhanced service quality.
Followed up on customer interactions and handled/resolved complaints, improving customer satisfaction and retention rates.
Communicated and coordinated effectively with internal departments to facilitate timely resolution of customer product and service requirements.
Handled outbound calls and evaluated information to address customer needs, ensuring proactive and effective support.
CITY CODE TRUST LIMITED
|Info-Tech/Network Administrator
Abuja, FCT, Nigeria
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Summary
Administered IT systems and networks, providing technical support, managing documentation, and ensuring operational efficiency for a financial institution.
Highlights
Performed system maintenance, troubleshooting, installation, and anti-virus updates, ensuring robust and secure IT infrastructure.
Managed document scanning and distribution, streamlining information flow and record-keeping processes.
Administered bulk SMS system, enhancing communication capabilities for the organization.
Prepared and processed bought/sales and cross deals jobbing, supporting efficient financial transactions and record management.
CITY CODE TRUST LIMITED
|Account/Registration Officer
Warri, Delta State, Nigeria
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Summary
Managed account registration and financial record-keeping, ensuring accurate and timely processing of transactions for a member of the Nigeria Stock Exchange.
Highlights
Updated Sold and Bought Contract Ledgers and Treasury Analysis Books, maintaining accurate financial records for stock exchange operations.
Managed the receiving and lodging of cash to the bank, ensuring secure and efficient fund management.
Analyzed Petty Cash Book entries, ensuring accountability and proper allocation of small expenditures.
Set up new customer accounts, facilitating smooth onboarding and service initiation for clients.
Education
Federal University of Technology Minna
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B. Engr
Telecommunication Engineering
Ajakura-ama Senior Secondary School
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Waec Certificate
Awards
Certificate of Merit
Awarded By
Baptist Students Fellowship
Recognized for exemplary service, leadership, and outstanding contribution within the Baptist Students Fellowship.
Elected Organizing Secretary
Awarded By
Baptist Students Fellowship
Elected to a leadership role within the Baptist Students Fellowship for the 2019/2020 session.
Elected National Provost
Awarded By
Niger Delta Students Union Government (NIDSUG)
Elected to a leadership role within the Niger Delta Students Union Government (NIDSUG) for the 2019/2023 period.
Languages
English
Certificates
World Cyber Security Conference
Issued By
Defence Headquarter Abuja
Extension Service Delivery
Issued By
NAERLS Admadu Bello University Zaria
Poultry Production
Issued By
NAPRI SHIKA Admadu Bello university Zaria
CCTV Installation and CAR Tracking
Issued By
Essence and Associate FUT Minna
Understanding Renewal Energy
Issued By
YALI NETWORK
Kingdom Governance and Leadership
Issued By
Fellowship Christian Students FCS FUT Minna
Member of Engineering Students Representative Assembly (ESRA)
Member of Baptist Students Fellowship BSF
Diploma in Microsoft Office Specialist and Networking (Routers and Switches)
Skills
Telecommunications & Networking
Computer Networking, Configuration, Troubleshooting, Routing and Switching, Optical Fiber Splicing, Non-Destructive Testing (NDT), Telecom Towers, Telecommunication Networks, Mikrotik CPE/PTP Radio (LHG-XL-HP5) using Winbox, OTDR, Network Operation Center (NOC) Monitoring, Fiber Optic, BTS, CCTV Installation, Inverter Installation, Radio Configuration, Signal Loss Calculation, System Maintenance.
IT Administration & Support
System Maintenance, Troubleshooting, Installation, Anti-virus Updates, Document Management, Bulk SMS System, Computer Proficiency, Microsoft Office.
Customer Service & Relationship Management
Customer Service Oriented, Case Management, Products and Services Management, Time Management, Handling Customer Complaints, Outbound Calls, Customer Feedback, Customer Interactions, Internal Department Coordination, Customer Account Setup.
Project & Operations Management
High Interpretation Relation, Project Team-Work Compliance, Process Improvement, Attention to Detail and Accuracy, Administrative Skills, Planning and Organizing, Daily Report Writing, Data Analysis, Drilling Machines, Crimping Tools.
Software & Tools
Srun, Odoo, U2000, Winbox, Indo Soft, Qmonitor Soft.
Soft Skills
Adaptability, Interpersonal Skills, Self-Managing, Goal-Oriented, Leadership, Strategic Thinking, Problem-Solving.
Financial & Reporting
Financial Accounting, Management Reporting Skills, Contract Ledger Management, Treasury Analysis, Petty Cash Book Analysis.
Interests
Hobbies
Swimming, Reading, Cooking, Meeting People, Driving.
References
Mr. Alagbe Segun
Branch Manager (City Code Trust Limited Abuja)08038193424
Mr. Usman Olalekan
Retention Manager (MultiChoice Nigeria Abuja)08036019139